Our commitment to customer satisfaction

At TBC Jewels, we strive to provide you with the best shopping experience possible. In the event that you need to exchange or return a product, we’re here to help.

You have 24 hours after receiving the package to initiate a return or exchange.

To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must not be damaged or modified. It must also be in the original packaging.

To initiate a return or exchange, please our customer care at contact@tbcjewels.com or WhatsApp us (+92-318-5762812).

Returns and exchanges are subject to inspection and approval. We reserve the right to refuse any return or exchange that does not meet our guidelines.

If approved, refunds will be processed, and a credit will automatically be applied to your account.

Need help?

If you have any questions or concerns about our exchange and return policy, please contact our customer support team at contact@tbcjewels.com or +92-318-5762812.